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InBox DynamicFieldFilterByCustomerCompanyDF

Version 6.0.0

Create 2021-04-08

Resources

Module to create a new type of dynamic field that lists values ​​according to the dynamic fields (Object: Client, type: Multiselect) registered in the company

Prerequisites

Framework

The following versions of the OTRS framework are supported:

  • [6.0.x]

Modules

The following modules are required:

  • InBox Core 6.21.7 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ DynamicFieldFilterByCustomerCompanyDF-6.0.0.opm

Configuration

The module does not require additional configurations

Use

Firstly, it is necessary to have fields of the Client and multiselect object registered in the company registration, as in the example:

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After that, create a dynamic field of type 'Company based dropdown field':

enter image description here

And inform in 'Reference field' the name of the dynamic field present in the customer's record:

enter image description here

Once this is done, add the dynamic field created 'Company based dropdown field' on some opening ticket screen. It will list the values ​​present in the dynamic field of the company's registration.

For example:

  • Company registration field:

enter image description here

  • What the 'Company based dropdown field' type field will list on the opening ticket screen:

enter image description here